ServeFed, Inc.

Material Facts

• The government and ServeFed executed contract W81K00-19-P-0137 for healthcare staffing services on March 19, 2019.
• The contract defined acceptable performance measures including fill rate, employee turnover rate, and substantiated patient complaints.
• The Federal Acquisition Regulation required agencies to complete a Contractor Performance Assessment Reporting System evaluation.
• The Challenged Evaluation assigned ServeFed an Unsatisfactory Schedule Rating due to a fill rate of 47.18% and an Unsatisfactory Quality rating due to a turnover rate of 53%.
• The contracting officer issued a final decision on March 3, 2022, changing the Schedule rating to Marginal but not the Quality rating.

Parties

Appellant

ServeFed, Inc.

Respondent Agency

United States Army

Contract Number

W81K00-19-P-0137