ServeFed, Inc.

Material Facts

• The government awarded Contract No. W81K00-19-P-0137 to ServeFed to provide healthcare staffing services at Fort Hood, Texas.
• The government issued a CPARS rating on November 16, 2021, which was Unsatisfactory due to a 53% turnover rate and a 47.18% fill rate.
• ServeFed submitted a claim on December 6, 2021, requesting the contracting officer to withdraw the Unsatisfactory ratings and assign a Satisfactory or Very Good rating.
• The contracting officer issued a final decision on March 3, 2022, changing the CPARS Schedule rating to Marginal but not changing the Quality rating.
• ServeFed appealed to the Board, requesting that the Board direct the contracting officer to amend the CPARS ratings to at least Satisfactory.

Parties

Appellant

ServeFed, Inc.

Respondent Agency

Department of the Army

Contract Number

Contract No. W81K00-19-P-0137